PPM Test offers a range of technical support services, including…
Pre-sales support:
- Demo loans
- Guidance on link/system setup
- Site visit on agreement
Post-sales support:
- Training: On-site training on concepts of EMC testing, Sentinel 3 and point2point setup, and equipment care and maintenance
- Annual support contracts: Providing support services and service level agreement
Important note: For troubleshooting and further support, please contact our dedicated Technical Support team, by emailing technicalsupport@ppmtest.com or by phoning +44 (0) 1793 784389. Troubleshooting information can also be found in our Guides section.
Customer Support Services
In addition to the above, we support our customers with the following:
- A two year warranty period on Sentinel 3 and point2point products. Please click here for Prodyn warranty details.
- Telephone and email support
- Answering queries about PPM Test product setup and use
- On-site customer care visits
- Providing software updates
- PPM Test guides (please also see resources)
- and more!
“We work to provide pre-sales and post-sales technical support to customers; ensuring customers are given a high level of service from early stage requirements capture and product demonstrations, through to after-sales service.” Sean Walker, PPM Test Customer Support Engineer
