Our commitment to customers
Pulse Power and Measurement Ltd, of which PPM Test is a division, is committed to providing the highest quality, technically leading, cost effective solutions to our customers. We endeavour to produce products which are supplied and work effectively in the field, and this policy is designed to communicate our lifecycle process to customers through to the End of Life phase.
For customers who need additional support or maintenance services beyond the scope of our standard warranty or for products which may be discontinued, we can offer competitive product support options. Please discuss these options with your account manager.
Scope
The products included in this policy are only those detailed from the PPM Test product range as shown on www.ppmtest.com current or historic.
Background
PPM Test is a premium manufacturer of RF over fibre Test and Measurement equipment for a range of testing requirements, such as EMC aircraft testing, electro-magnetic pulse testing (EMP, HEMP and NEMP), remote antenna testing and characterisation.
Why is an EOL policy required?
Pulse Power and Measurement Ltd regularly reviews the markets that it offers its products in, to monitor trends in technologies and changes due to new technologies, customer needs within the markets, as well as hardware component obsolescence and software compatibility and availability. All of these factors are considered to allow Pulse Power and Measurement Ltd to maintain an End of Life (EOL) policy.
Hardware End of Life
The hardware major milestones are shown below:
In Life Phase – Pulse Power and Measurement Ltd aims to manufacture hardware and associated embedded software support on all hardware products during the “In Life Phase” for a period of at least 10 years.
Notice of EOL – At the end of the In Life Phase, Pulse Power and Measurement Ltd issue an official End of Life statement to help adequately prepare customers that specific products will be discontinued at a time specified. This will be communicated to customers directly and / or through a statement on the website www.ppmtest.com.
Last Time Buy Period (LTB) – After the Notice of EOL has been issued, there is an opportunity for customers to buy further products for expansion or buy spares prior to the product being discontinued i.e. not manufactured. Products in LTB phase will not be offered to new customers. The LTB period will last for the duration stated in the Notice of EOL. At the end of the LTB period, products will be discontinued for further sale.
EOL Phase – During this period Pulse Power and Measurement Ltd will continue to honour and support all customers with any warranty support issues.
Post EOL – For customers who are requiring support for discontinued products which are out of warranty, Pulse Power and Measurement Ltd will use a ‘best efforts’ basis to replace, repair on a time and materials basis, or provide upgrade options for new and current products.
Software End of Life 1)
Pulse Power and Measurement Ltd is committed to support software products for the life of the hardware (as detailed above). During the In Life Phase Pulse Power and Measurement Ltd will provide updated releases of software in order to add functionality or solve a reported issue.
When a hardware product (that supports software) enters the EOL Phase a final software product release (normally associated with the EOL hardware date) will be released and made available to customers at www.ppmtest.com. The software will also no longer be updated, unless there is a warranty related issue.
Pulse Power and Measurement Ltd will continue to make available the final software release for a minimum of 12 months. Post EOL Pulse Power and Measurement Ltd will endeavour to provide ‘best efforts’ to support the software.
1) Standalone software (that operates outside of a PPM developed hardware host) is not detailed in this policy
This End of Life policy serves as an informative guide and does not affect or amend the Pulse Power and Measurement Ltd (PPM) standard terms and conditions of sale. Furthermore, PPM reserves the right to update this policy from time to time as required.
PS018 – PPM Test EOL Policy – v1, release 16/11/21
